1. Introduction
OzGameX Pty Ltd (ABN 12 345 678 901) operates OzGameX, Australia's premier video game expo. We are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and, where applicable, the General Data Protection Regulation (GDPR).
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase tickets, attend our events, or otherwise interact with OzGameX. Please read this policy carefully to understand our practices regarding your personal information.
2. Information We Collect
2.1 Personal Information
We may collect personal information that you voluntarily provide to us, including:
Contact Information: Name, email address, phone number, postal address
Account Information: Username, password, preferences, communication history
Payment Information: Credit card details, billing address, transaction history
Event Information: Ticket purchases, session registrations, dietary requirements, accessibility needs
Professional Information: Company name, job title, industry (for exhibitors and press)
Identity Verification: Government-issued ID, date of birth (where required by law or event requirements)
2.2 Automatically Collected Information
When you access our website or mobile applications, we automatically collect certain information:
Device Information: IP address, browser type, operating system, device identifiers
Usage Data: Pages viewed, links clicked, time spent on pages, referral sources
Location Data: Approximate geographic location based on IP address
Cookies and Tracking Technologies: Information stored in cookies, web beacons, and similar technologies
2.3 Information from Third Parties
We may receive information about you from third parties, including:
Social Media Platforms: If you connect your social media accounts
Payment Processors: Transaction details from our payment partners
Marketing Partners: Information about your interests and preferences
Event Partners: Information from co-sponsors or affiliated organizations
3. How We Use Your Information
We use the information we collect for various purposes, including:
3.1 Event Management
Processing ticket purchases and registrations; Managing event logistics and venue access; Communicating event details, schedule changes, and updates; Providing customer support and responding to inquiries; Facilitating special requests such as accessibility accommodations
3.2 Service Improvement
Analyzing usage patterns to improve our website and services; Conducting surveys and gathering feedback; Developing new features and offerings; Optimizing event layout and scheduling
3.3 Marketing and Communications
Sending promotional emails about upcoming events and special offers; Providing personalized recommendations based on your interests; Conducting targeted advertising campaigns; Sharing news and updates about OzGameX
3.4 Legal and Security Purposes
Complying with legal obligations and enforcing our terms; Protecting against fraud, unauthorized transactions, and illegal activities; Resolving disputes and enforcing agreements; Maintaining the security of our systems and data
4. Information Sharing and Disclosure
We may share your information in the following circumstances:
4.1 Service Providers
We share information with third-party service providers who perform services on our behalf, including:
Payment processors and financial institutions; Email service providers and marketing platforms; Event management and ticketing systems; Cloud storage and hosting services; Analytics and data management tools
These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
4.2 Event Partners
We may share relevant information with exhibitors, sponsors, and other event partners to facilitate your participation in specific activities or programs, always with appropriate safeguards in place.
4.3 Legal Requirements
We may disclose your information when required by law or in response to valid legal processes, such as subpoenas, court orders, or government requests.
4.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.
4.5 With Your Consent
We may share your information for purposes not described in this policy when we have your explicit consent.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
Encryption of sensitive data in transit and at rest; Regular security assessments and vulnerability testing; Access controls and authentication mechanisms; Employee training on data protection practices; Incident response and breach notification procedures
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Your Rights and Choices
You have several rights regarding your personal information:
6.1 Access and Correction
You may request access to the personal information we hold about you and request corrections if it is inaccurate or incomplete.
6.2 Deletion
You may request deletion of your personal information, subject to certain legal obligations and legitimate business purposes.
6.3 Marketing Preferences
You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or adjusting your account settings.
6.4 Cookie Management
You can control cookies through your browser settings. Note that disabling cookies may affect your experience on our website.
6.5 Data Portability
Where applicable under GDPR or similar regulations, you may request a copy of your personal information in a structured, commonly used, machine-readable format.
6.6 Exercising Your Rights
To exercise any of these rights, please contact us using the information provided in Section 10. We will respond to your request within the timeframes required by applicable law.
7. International Data Transfers
OzGameX operates in Australia, and your information may be transferred to, stored, or processed in countries outside your own. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.
8. Children's Privacy
OzGameX events are open to attendees of all ages. We do not knowingly collect personal information from children under 13 without parental consent. For attendees under 18, we recommend that parents or guardians review this Privacy Policy and supervise their participation. If we become aware that we have collected information from a child under 13 without parental consent, we will take steps to delete that information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website with a new "Last Updated" date. We encourage you to review this policy periodically. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.
10. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
OzGameX Pty Ltd
Privacy Officer
Level 3, 182 Collins Street
Melbourne, VIC 3000
Australia
Email: [email protected]
Phone: +61 3 9617 9200
11. Complaints
If you believe we have not adequately addressed your privacy concerns, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
Office of the Australian Information Commissioner
GPO Box 5218
Sydney NSW 2001
Phone: 1300 363 992
Website: www.oaic.gov.au
For EU residents, you may also have the right to lodge a complaint with your local data protection authority.